Scoops Ice Creamery & Cafe

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Reviews of Scoops Ice Creamery & Cafe

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  Marieke de goede Added November 30, 2017

  ★ ★ ★ ★ ★
  Fantastic fresh juice! Really nice place
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  Lisa Johansen Added August 08, 2017

  ★ ☆ ☆ ☆ ☆
  I have never been treated so appallingly as I was on 4/2/17. I went into the shop for an ice cream but thought my husband would also like a coffee so I ordered coffee first so that ice cream would not melt waiting for coffee but she asked for ice cream flavours first so she made 2 double scoop ice creams. Then she went to coffe machine. So while waiting for coffee I went outside shop to look at a dog and chat to owners I came back into the shop and asked where the coffee was she said that she had to do these orders first I said I was concerned about ice cream melting she ignored me (she was making 2 wraps which were ordered after mine) I waited and could see that they were seriously melting as it was a hot day. I then said I'm going to have to go and come back for coffee and she said ok. As I was walking to the car which was some distance away as there were no parks left, ice cream was going every where as I arrived near my car one icecream just completely fell apart onto ground and I gave the other to my husband and it was everywhere. I was upset as I had had spent $15 on the 2 ice creams and was looking forward to it as it was a special treat. He went back for the coffee and asked her to replace one ice cream which she refused to do saying it was my fault I had gone outside to look at the dog. Well I will never go there again and will tell family that live in Kiama about my experience.
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